Shipping policy

Shipping Policy
Edenvia (operated by SRV Marketing LLC)
Last Updated: April 16, 2026

Who We Are

SRV Marketing LLC (“Edenvia,” “we,” “us,” or “our”) operates the website https://tryedenvia.com (the “Site”). Our priority is to provide a smooth and transparent shipping experience for every customer.

Shipping Costs

  • Free Shipping: We offer free standard shipping on all orders

  • Delivery Area: Currently, we ship within the United States

  • Future Expansion: We may expand shipping to additional countries in the future

Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days (Monday to Friday)

  • Cut-off Time: Orders placed before 10:00 PM (EST) are processed the same day

  • After Cut-off: Orders placed after this time will be processed the next business day

  • Non-Processing Days: Orders are not processed on weekends or U.S. public holidays

Delivery Time

  • Estimated Delivery: Orders typically arrive within 5–9 business days after processing

  • Delivery times are estimates and may vary due to factors beyond our control (e.g., carrier delays, weather, logistics issues)

Shipping Process

  • Carriers: We work with reliable carriers such as DHL, FedEx, and USPS

  • Tracking: Once shipped, you will receive a confirmation email with a tracking number to monitor your order

Lost or Damaged Items

Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery at:
info@tryedenvia.com

Lost Orders
If your package appears lost in transit, contact us and we will initiate an investigation with the carrier and provide a suitable resolution.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

SRV Marketing LLC
2105 Vista Oeste NW Suite E #3034
Albuquerque, New Mexico 87120
United States

Email: info@tryedenvia.com
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)