Refund Policy

Return & Refund Policy
Edenvia (operated by SRV Marketing LLC)
Last Updated: April 16, 2026

Thank You

Thank you for shopping with Edenvia. This Return & Refund Policy is designed to ensure a smooth and transparent experience. Please review the guidelines below regarding eligibility, processes, and timelines.

Scope and Contact Information

For any questions regarding returns or refunds, please contact us:

Email: info@tryedenvia.com
Address:
SRV Marketing LLC
2105 Vista Oeste Northwest Suite E 3034, 
Albuquerque New Mexico 87120,
United States

Policy Overview

  • Return Period: 14 days from delivery date

  • Refund Processing Time: Up to 10 business days after approval

  • Return Shipping Costs: Paid by the customer unless the item is defective or incorrect

Order Cancellations

You may cancel your order within 2 hours of purchase by contacting our support team.
If your order has already been shipped, please follow the return process below.

Return Conditions

We accept returns under the following conditions:

  • Return Window: Items must be returned within 14 days of delivery

  • Condition: Items must be unused, unopened, and in original packaging

  • Proof of Purchase: Order number or receipt required

  • Non-Returnable Items: Hygiene-sensitive products or personalized items cannot be returned once opened

Return Instructions

  1. Contact Support: Email info@tryedenvia.com with your order number, reason for return, and photos if applicable

  2. Get Authorization: Our team will review and provide return instructions

  3. Pack Securely: Include all original packaging

  4. Ship the Item: Use a tracked shipping method

⚠️ Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refund Policy

  • Approval: Returns are reviewed within 7 business days after receipt

  • Processing: Approved refunds are issued to the original payment method within 10 business days

  • Bank Delays: Your payment provider may take additional time to reflect the refund

  • Confirmation: You will receive an email once the refund is processed

Exchange Policy

We offer exchanges only for defective or incorrect items.

  • Contact us within 14 days of delivery

  • If you ordered the wrong item, please return it and place a new order

Exceptions & Special Cases

Defective or Damaged Items
Report within 48 hours of delivery. We will cover return shipping and offer a replacement or refund.

Incorrect Items
If you receive the wrong product, we will cover return shipping and send the correct item.

Lost Packages
If your package does not arrive within the expected timeframe, contact us so we can initiate a carrier investigation.

Processing Timeline

  • Return Request: Within 14 days of delivery

  • Inspection: Within 7 business days after return arrival

  • Refund Issued: Within 10 business days after approval

Return Shipping Address

All approved returns must be sent to:

SRV Marketing LLC
2105 Vista Oeste NW Suite E #3034
Albuquerque, New Mexico 87120
United States

Contact Us

For any assistance regarding returns or refunds:

Email: info@tryedenvia.com