Subscription Policy

Cancellation policy - Edenvia

📝 Purchase Options & Cancellation Policy

Company name: SRV Marketing LLC

Company address: 2105 Vista Oeste Nw Suite E #3034, Albuquerque, New Mexico 87120

Some items in our store may be offered as a subscription, a pre-order, or a try before you buy program. This policy explains how cancellations and changes work for each type of purchase.

📦 Subscriptions

  • You may cancel your subscription at any time with no minimum commitment. Cancellation takes effect before your next billing date if received at least 24 hours beforehand.

  • You can cancel online through your account portal (here) or by email to info@tryedenvia.com. We will confirm cancellation by email within one business day. Shipments already in transit when you cancel are not refundable, but no future charges will be made.

  • To keep subscriptions simple and cost-effective, all orders placed with a bundle quantity greater than one will be automatically adjusted to one (1) unit starting with the first subscription rebill, at a discounted price of $33.45 per unit (regularly $78.90). 
  • If you would prefer to continue receiving a multi-unit bundle, please email our support team at 📧 info@tryedenvia.com and we will arrange bundle pricing for you.
  • If a subscription is adjusted by us, we will select the first flavor/product you originally chose and continue to ship that each cycle, unless you update your preferences in your subscription portal or by contacting support.
  • We reserve the right to make adjustments to prevent billing issues and to ensure subscriptions remain active and compliant with our system requirements.
  • Your payment details are stored securely and will be charged on your selected delivery frequency, unless prepaid. Some subscriptions may auto-renew unless canceled after the second billing cycle.

  • If you believe a charge is in error, we ask that you contact us first at info@tryedenvia.com so we can resolve it directly. In dispute proceedings, we may provide documentation of your order, including your consent to the subscription and delivery confirmation.

  • You may manage your subscription using the link provided in your order confirmation emails or by contacting our support team at 📧 info@tryedenvia.com.

⏳ Pre-Orders

  • Pre-orders secure products not yet in inventory. Payment may be collected in full, partially, or authorized at checkout, and then charged once the product is ready to ship.
  • You may cancel a pre-order if it has not yet been fulfilled or shipped. Once fulfilled, the order cannot be canceled, but you may request a refund or exchange under our refund policy